This policy explains how appointment cancellations, diagnostic charges, approved repairs, parts orders and refund requests are handled by Fisher & Paykel Appliance Repair.
Appointment cancellation
If you need to cancel or move a visit, contact us as early as possible. When notice is given before dispatch, we generally reschedule or cancel without issue. If a technician is already en route or on site, a trip or diagnostic charge may still apply.
Diagnostic charges
The on-site diagnostic visit is a paid service when applicable. That charge covers travel, inspection and fault diagnosis, and it is typically credited toward the repair when you approve the quoted work during the same service process.
No repair without approval
You are not required to approve a repair after diagnosis. If you decline the estimate, no repair work is performed and only the applicable diagnostic or trip charge remains due.
Parts orders and special-order items
Once you approve a repair and a part is ordered specifically for your model, that order may no longer be cancellable or fully refundable. Availability, supplier rules and restocking charges depend on the exact part and vendor involved.
Installed parts
Installed electrical, mechanical or sealed-system parts are generally not returnable simply because the customer later changes plans. If a supplied part is defective or incorrect for the approved repair, we address that through the repair process and any applicable supplier or workmanship coverage.
When a refund may be considered
If a charged repair does not address the diagnosed issue and we cannot reasonably correct the problem through follow-up service, we review the case and may issue an appropriate partial or full refund depending on the facts, the work completed and the parts involved.
How to raise a concern
If you believe a charge was made in error or you are unhappy with the outcome of a service visit, contact us promptly at (305) 555-0142 or [email protected]. We review service concerns directly and aim to resolve them in a practical, documented way.
Independent service notice
This is the policy of Fisher & Paykel Appliance Repair. It does not replace any manufacturer warranty, retailer return policy or third-party payment-provider rules that may separately apply to your appliance or transaction.